10+ years of enterprise IT operations experience — enterprise banking, multi-province MSP support — now paired with a completed AI/ML graduate certificate. I keep critical infrastructure running, and I'm building toward AI-enabled IT operations.
Currently open to full-time remote roles (Canada or India) in IT operations and AI-enabled support.
I'm an IT Operations and technical support professional, based between London, Ontario, Canada and Bangalore, India. With over a decade of hands-on experience across enterprise banking and multi-province MSP environments, I've supported thousands of users, migrations, and client environments — including a proven track record working fully remote.
I recently completed my AI & Machine Learning Graduate Certificate at Humber Polytechnic, adding practical exposure to Python, TensorFlow/Keras, AWS SageMaker, and applied AI development on top of a strong operations foundation.
Whether you need an IT operations specialist, a fractional IT lead, or someone to help your team adopt AI tooling responsibly, I bring real enterprise discipline to every project.
Let's Talk4-person capstone team (Humber AI/ML Graduate Certificate, sponsored by Kavares Inc.) building an obstacle-avoidance system for a simulated Ackermann-steered ground vehicle over a 10-week scope. Designed an early rule-based obstacle-avoidance node using AI-assisted development, debugged the ROS2/Gazebo simulation environment, built the manual teleop control node, and ran the live data-collection session used for the team's model training. Authored the team's final technical report, including honest documentation of the model's evaluation limitations.
Built a full end-to-end text classification system on 120,000+ real news articles (AG News dataset). Trained two models: a TF-IDF + Logistic Regression baseline and a Deep Neural Network using TensorFlow/Keras — comparing both on accuracy, precision, recall, and F1-score across 4 categories: World, Sports, Business, and Science/Technology.
🐙 View on GitHub →Analyzed 3,044 real startup funding records to answer 6 business questions. Built a full data cleaning pipeline handling Indian-style currency formatting, inconsistent city names, and messy funding types. Uncovered that Bangalore attracted ~$18B in funding, the median startup raises only $1.7M, and Sequoia Capital leads all investors. Delivered findings through dual-chart visualizations per question.
🐙 View on GitHub →Built and deployed a complete production-style ML pipeline on AWS. Loaded 11,162 bank customer records from S3, preprocessed with one-hot encoding (17 → 52 features), trained XGBoost on AWS compute, ran Bayesian hyperparameter tuning across 6 automated jobs, deployed a live real-time inference endpoint, and achieved 73.25% accuracy on 1,675 test samples. Endpoint properly deleted post-inference to manage cloud costs.
🐙 View on GitHub →Built two competing models to predict user access risk scores from cybersecurity signals (failed logins, access time deviation, location anomalies). DNN architecture (128→64→32→1) outperformed Random Forest on all metrics: MAE 4.43 vs 5.66, MAPE 11.6% vs 13.9%. Critically noted that despite lower accuracy, Random Forest may be preferable in production security systems for audit explainability — a trade-off that matters in regulated environments.
🐙 View on GitHub →Analyzed the 2019 World Happiness Report across 156 countries to identify what drives national happiness. Built a Multiple Linear Regression model using 6 socioeconomic indicators. Achieved R²=0.60, explaining 60% of happiness score variance. Key finding: GDP, Social Support, and Healthy Life Expectancy are the strongest predictors (correlation >0.78), while Generosity showed the weakest link (0.08).
🐙 View on GitHub →💼 Actively exploring full-time remote opportunities alongside consulting — open to the right role.
I help businesses automate repetitive workflows, integrate AI tools, and reduce operational costs using PowerShell, Python, and Azure automation.
Don't need a full-time IT director? Get senior-level IT strategy, vendor management, and team leadership on a part-time basis — enterprise quality without the enterprise price tag.
Is your team working remotely? I'll audit your infrastructure, harden your security posture, set up VPNs, configure Azure AD, and ensure you're protected — one-time project.
Whether you're a hiring manager looking for an IT operations or technical support specialist, or a business that needs a fractional IT lead — I want to hear from you. Open to remote roles worldwide, hybrid/onsite roles in Ontario, Canada, or Bangalore, India. Canadian Permanent Resident (no sponsorship required) and eligible to work in India.